I am Both Excessive Upkeep or ASOS Buyer Service Sucks


‘ello ello! A vibrant and blissful good morning to you mates! How’s life treating you? Right now, I’d wish to take a second to rant and I additionally want suggestions from you about whether or not or not I’m excessive upkeep or if ASOS customer support sucks.

Wanna be a part of on this dialogue?

Soar forward.

Okay, as you realize I just lately positioned an order for all the brand new Profit Wanderful Blushes. I obtained them from ASOS as a result of they’d an ideal sale with 20% off. I used to be fairly blissful about that as 20% off was fairly darn beneficiant. I ordered them a couple of days earlier than Memorial Day and I used to be severely hyped as a result of that weekend we went to Miami and I knew I’d have a bundle of gorgeous blushes to come back house to.

ASOS shipped my first a number of blushes shortly and a second order with two extra blushes obtained shipped the subsequent day (it appears fairly frequent recently that orders are available one or two and even three packages recently). Oddly, though shipped on two totally different days they each arrived on Saturday.

I observed two issues instantly once I obtained house. One was the small field they had been in was shaking in every single place and two the second bundle was a bag with the 2 blushes rattling round inside. I used to be fairly involved however optimistic that the blushes survived. After opening the envelope one of many two blushes was damaged. Sadly, I knew this already however I used to be attempting to stay optimistic. The second blush survived fortunately. It must be famous not one of the blushes had bubble wrap defending them. It was all simply tossed into the bag or field and left to fend for themselves.

The field was an even bigger problem. Two of the blushes had broke however in addition they exploded everywhere in the different bins. It was a giant mess of powder on all the things. I used to be so unhappy however no drawback I’d simply attain out to ASOS they usually’d make it proper.

Yeah, not a lot. ASOS doesn’t have a customer support quantity however that’s okay, they’ve a web-based chat. Cool. That works. I contacted them instantly, defined what occurred, and re-explained what occurred. Yeah, as in twice. I dunno what goes down with customer support recently however it’s like nobody is listening so you must repeat your self twice to get them to know one thing so simple as my order arrived broke. I lastly obtained my grievance throughout to them after ready a number of minutes in between replies and I used to be instructed to ship pictures by way of the chat field. No drawback! I snapped pictures and confirmed the broke blushes and the mess they created. I proceeded to inform them I’d be blissful to ship the entire order again however I’d like a alternative for the whole order.

Right here’s the factor….

Every blush is $29 and at 20% off that’s $23 every. Not precisely costly but in addition, not low-cost both contemplating I ordered each single shade. Right here’s the place issues get a bit excessive upkeep. I needed a model new order of blushes and ASOS refused. They instructed me I wanted to maintain those that weren’t damaged they usually’d substitute the three that broke. I defined that the powder was throughout all the things within the field. I imply, it was a large number. I had no plans to sit down and clear every blush off and even when I attempted I’d probably find yourself with a bunch of ruined bins as there was no manner you’d get all the blush off (I did attempt after getting off the road with customer support and yeah, it didn’t work out).

Once more, I re-explained I’d just like the order changed and I’d fortunately return the order that was damaged however nope, they instructed me “that isn’t doable”. So, right here I’m, with a field of blushes which are destroyed. I’ve been debating what to do with it.

At present, I’m debating sending it again with monitoring and disputing it with my bank card. Do I really feel responsible about it? Sure, a bit bit as they did clarify it was their coverage to not substitute non-broken objects nonetheless, contemplating the large outdated mess I had in that field I do suppose they need to have changed the whole order.

Am I being excessive upkeep?

Or does ASOS customer support simply suck?

I’m leaning in the direction of crappy customer support. Seeing the mess in that field they need to have instantly stated go forward and ship it again and we’ll problem you out a brand new order.

Do share your opinion!

I’d love to listen to what you’d have finished!

We will be happy to hear your thoughts

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